Refund policy

Last Updated: October 30, 2026

At bntzn, we are committed to providing a clear and transparent return and refund process for our customers.

This Return and Refund Policy applies to purchases made through our official website, https://bntzn.com/.

1. Return Window

We accept eligible return requests within 30 calendar days of the delivery date.

The 30-day return period begins on the date the order is delivered, not the date the order was placed.

To request a standard return, please contact our customer support team within 30 calendar days after receiving your order.

2. Return Eligibility

For standard returns, items must meet the following conditions:

The return request must be submitted within 30 calendar days of delivery.
The item must be unused and in its original condition.
Original packaging, accessories, and components must be included where applicable.
Customers must provide their order number or proof of purchase.

Damaged, defective, or incorrectly supplied items are handled separately under Section 6.

These requirements do not limit any mandatory consumer rights under applicable law.

3. How to Request a Return

To initiate a return, please contact:

Email: hello@bntzn.com

Please provide:

Your order number
Your name
The product you wish to return
The reason for the return
Photographs, if the product is damaged, defective, or incorrect

Our support team will review the request and provide return authorization and shipping instructions.

Please contact us before sending your return so that we can correctly identify and process your package.

4. Return Shipping Costs

Standard Returns — Change of Mind or Non-Defective Items

Customers are responsible for return shipping costs when returning products due to a change of mind, personal preference, or other reasons unrelated to product defects or merchant errors.

Applicable return shipping costs depend on the carrier, package size, weight, and shipping origin.

Customers are responsible for paying the applicable return shipping charges for standard returns.

Damaged, Defective, or Incorrect Items

For items that arrive damaged, defective, or incorrect, we will provide an appropriate resolution and cover applicable return shipping costs for which we are responsible under applicable law.

Please contact our support team before arranging such returns.

5. Return Shipping Address

Our authorized return receiving address is:

bntzn — Returns Department

1598 SW Hutchins St

Port Saint Lucie, FL 34983

United States

Please contact hello@bntzn.com before shipping your return to receive return authorization and instructions.

Include your order number with the return package to help us identify your shipment.

We recommend using a tracked shipping service and keeping your shipping receipt.

6. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your product is damaged, defective, or different from the item ordered, contact us promptly at hello@bntzn.com.

Please include your order number, a description of the issue, and photographs when available.

We will review the matter and provide an appropriate resolution, which may include:

A replacement product
A refund to the original payment method
Return shipping arrangements at our expense, where applicable

Nothing in this section limits statutory consumer protection rights.

7. Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days after approval.

Please note that your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact our customer support team.

8. Restocking Fees

We do not charge restocking fees.

The restocking fee for eligible returns is $0.00.

Standard return shipping costs remain the customer's responsibility as described in Section 4.

9. Exchanges

If you would like to request an exchange, please contact hello@bntzn.com.

Exchange availability depends on the product and the applicable return conditions.

If a direct exchange is unavailable, we will explain the available return and replacement purchase options.

10. Order Cancellations

If you need to cancel an order, please contact our support team as soon as possible.

We will attempt to accommodate cancellation requests before shipment.

Once an order has been dispatched, the applicable return process may be required.

11. Consumer Rights

Nothing in this policy excludes, limits, or modifies any mandatory consumer rights or remedies available under applicable law.

12. Contact Information

Merchant Name: bntzn

Official Website: https://bntzn.com/

Customer Support Email: hello@bntzn.com

Phone Number: +1 850-469-5948

Business and Return Address: